Return calls today
486
▲ 8% vs avg
Answer rate
88.3%
on band
Inbound abandonment
11.7%
57 hung up waiting · wait-based
Time to answer
0:12
P95 0:48
Callback → lead match
92%
8% orphan (unmatched)
Missed → callback SLA
87%
41 missed · <15m target
Live inbound queue
the one place a real waiting queue exists — callers on the line now
4waiting · 6 agents free to take a return call
(•••) •••-4821
matched → Robert M. · VSC · orig. agent Ana Ruiz
(•••) •••-2093
matched → Dana W. · Home warranty
(•••) •••-7715
unmatched — new caller (no outbound record)
(•••) •••-3360
matched → Luis T. · VSC
Answered vs abandoned
by hour · segregated from outbound
AnsweredAbandoned (hung up waiting)
Inbound-sourced value
return calls are high-intent
Deals from return calls38
Revenue (confirmed)$14,200
Conversion vs outbound2.4×
Per-DID inbound health
unanswered return calls feed spam-labeling on these very DIDs (closes the loop with the DID watchtower)
| DID cohort | Vertical | Returns | Answered | Reputation |
|---|---|---|---|---|
| 512-01 | Auto / VSC | 142 | 91% | clean |
| 480-02 | Home warranty | 96 | 90% | clean |
| 512-04 | Auto / VSC | 88 | 72% | Spam-Likely |
| 602-07 | Solar | 60 | 89% | clean |
Compliance on inbound
consumer-initiated — different posture
A return call is consumer-initiated, so the caller establishes contact — but recording disclosure is still read on answer, and the internal DNC/suppression set still applies. A DNC'd number that calls us back is handled per policy (assist + honor suppression), never re-marketed.
Disclosure played on answer100%
Suppressed-number callbacks3 · assisted
Scope: this monitors the return-call channel that exists in v1 (consumers calling our outbound DIDs back) — not a full inbound ACD/IVR suite, which stays deferred. Inbound abandonment here is real (callers hang up while waiting) and lives only under /v1/reports/inbound — it is never mixed into outbound metrics, which have no abandonment by design (I2). Mockup · illustrative data.