Leads queued
247
eligible & ready to dial · 38 deferred (curfew)
→
Live calls now
23
agent-first — every one has an agent on the line
Agent connecting 4
Consumer dialing 6
Ringing 3
In call 10
→
Answered today
3,184
picked up (AMD human) · 37.8% connect rate
Active calls
23 in flight · newest first
| Agent | Lead · campaign | Stage | Duration |
|---|---|---|---|
| ARAna Ruiz | Robert M. · VSC Q3 | In call | 03:41 |
| PKPriya Kapoor | Dana W. · Home warranty | In call | 01:56 |
| TLTomas Lund | Luis T. · VSC Q3 | Ringing | 00:08 |
| JTJordan Tran | Amy R. · Solar push | Consumer dialing | 00:03 |
| SPSam Park | Chris D. · VSC Q3 | Agent connecting | 00:02 |
| MOMarcus Oyelaran | Gina F. · Home warranty | In call | 05:12 |
Agent presence
31 online / 36
23
On call
5
Available
2
Wrap-up
1
Break
Answered / 5 min
last 90 min · picked up
There is no "unanswered calls waiting in queue" here: agent-first sequencing (I2) means a consumer is only dialed once an agent is already live, so no consumer call rings without a human. The only queue is the lead queue (left). Deliberately no abandonment tile, no pacing controls. Realtime from the presence Redis. Mockup · illustrative data.